Refund policy

Retail

• Returns are accepted within 14 days of delivery, with prior authorization. Items must be unused and in saleable condition.
• The customer pays return shipping, unless we made a mistake (wrong item, damaged, or defective). In that case we pay, and the problem needs to be reported within 10 days of delivery.
• Charts printed on demand to your specific order can't be returned. If we made an error on one, we'll replace it or refund it.
• Calendars and NOAA Coast Pilots aren't returnable.
• International shipments aren't returnable. If we made an error on an international order, contact us within 10 days of delivery.
• Refunds go back to the original payment method.

Wholesale

• Returns are accepted within 90 days, in saleable condition, with prior authorization.
• Returns are issued as a credit memo (credit only, no cash refunds).
• Total returns may not exceed 10% of the previous year's purchases.
• Calendars and NOAA Coast Pilots aren't returnable.
• Annual titles (NOAA Tide & Current Tables, USCG Light Lists, Dozier Waterway Guides, Cruising Guide Publications, the Nautical Almanac and other annual editions): no more than 10% of the copies purchased of any given year's edition may be returned. Out-of-date titles may be returned within 60 days of the new edition's release.
• Charts printed on demand to a specific order can't be returned.